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FAQ

How do I purchase a FoH Off-Menu Digital Collectible item?

Same way you would buy anything on your favorite online store. Post-purchase, you’ll be able to claim your Off-Menu Digital Collectible right from the confirmation page and you’ll also receive a separate email from us with instructions on how to claim your collectible.

Speaking of digital wallets… How do I set that up? Do I really need one?

Yes, you will need a wallet to hold your awesome new collectible. You can get one via email through Torus using the instructions HERE. If you have any questions during the process, please use the support bubble on the bottom of your page for live chat. The team is there to help! If you already have a wallet, you’ll be able to add your collectible via MetaMask, Coinbase Wallet or any other wallet which supports Polygon + WalletConnect.

My wallet is connected, now what?

On the picture of your FoH Off-Menu Digital Collectible, select Claim. You'll be prompted to choose which wallet to store your collectible in. From there, follow the prompts on the screen— these steps are standard to ensure a safe and secure experience.

I want to see my Off-Menu Digital Collectible on my Phone... How do I see it?

If you’d like to see your FoH Off-Menu Digital Collectible on your iPhone once it’s in your wallet, you can visit THIS LINK on your mobile device using your SAFARI browser and add it directly to your homepage following the instructions HERE. Once again, support is there to help you using the chat bubble on the bottom of the screen.

Why is this taking so long to show up on my wallet?

Minting your FoH Off-Menu Digital Collectible may take a few minutes depending on how many other transactions are taking place at the same time (think: blockchain congestion). This is totally normal— your mint is underway
…and if it takes too long, try unplugging it and plugging it back in?

Can I sell this Off-Menu Digital Collectible on OpenSea?

Yes, once purchased the Off-Menu Digital Collectible is yours to use and sell if you would like. If the collectible is re-sold, the added on perks will be transferred to the new owner of the off-menu item!

Do I need crypto to buy this?

Nope, you can use credit or crypto, Chef’s choice.

How often are you doing drops?

Once a week on Mondays at 5:00 PM EST, and maybe a few “Pop-ups” thrown in! Sign up for our newsletter and follow us on instagram to see the latest drop and other events we have planned!

Do I get something besides the off-menu item?

Sometimes! Many of our collectibles are tied to perks that can be redeemed w/ the restaurant. Read the descriptions on the Off-Menu Digital Collectibles to see what perk is associated with it.

What's so cool about these FoH Off-Menu Digital Collectibles anyway? I can't eat this picture?

Our collectibles are a new way to connect with your favorite restaurants and for them to connect with you. This shows the restaurant that you are in “the know” and connects you to a larger digital community of restaurant and food lovers. 

What does Front of House mean?

FOH is the staff that guests interact with at a restaurant. FOH includes managers, servers, bartenders, support staff, and hosts. BOH is all of the staff in the kitchen. We chose this name because we want to be the digital face of the restaurant.

Have another question for us?

Feel free to head over to our Contact Us Page and leave us a note. We will get back to you as soon as possible.

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